Quality Management as a Functional and Attributive Characteristic of Modern Management

Аннотация

The objective of this study is twofold: first, to determine the methodological and practical significance of the
category of “management quality” for the theory and practice of social management; and second, to reveal the conceptual
understanding of this category by modern managers and the methods they employ to enhance it. The evolution of management
science and practice has highlighted specific characteristics of modern management, including the imperative
of continuous improvement in organisational quality, the transformation of the subject-object paradigm of managerial relations
into a subject-subject paradigm, and the widespread use of project-based methods. A significant distinction of the
21st-century paradigm compared to traditional models lies not only in the expansion of classical management functions,
but also in the emergence of specialised functions such as marketing, innovation management, and the implementation
of product and service quality standards. Thus, quality management is recognised as both a novel function and a key
attribute of contemporary management systems. The study of management quality is fundamental for advancing theory
and optimising social management practice. The conceptualisation of its role, the development of theoretical constructs
and models, and their empirical testing form the basis for targeted improvements in organisational management, ensuring
sustainable and successful development.